Pokemon Go developer Niantic has apologised for the problems at its recent Pokemon Go Fest in Chicago, with a spokesperson saying staff were "horrified".
Niantic had already posted an official apology, and offered refunds and rewards for those in attendance, but was apparently more strident behind the scenes. Speaking to Polygon and other press in attendance, the spokesperson explained:
“Obviously they can’t completely make it up to all the people who have come out to Chicago today, but they want to extend the fact that they’re extremely apologetic and unhappy with the process and the results. So hopefully this is something that we will never see replicated again, learn from this and move on.
“Just know that the staff here are pretty horrified with the results, so they want to make good as fast as possible."
Pokemon Go Fest - which brought together thousands of players in Chicago - was plagued by connection issues and saw Niantic CEO John Hanke booed on stage. That's not to say it was a total failure - IGN's Andrew Goldfarb saw a lot to like when he attended.
Niantic has more events planned for the year ahead, and is already pushing forward with raids for the game first legendary Pokemon - here's hoping this is a matter of lessons learned than mistakes repeated.
Joe Skrebels is IGN's UK News Editor, and Lugia is his boy. Follow him on Twitter.
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